Contact Facebook Customer Support
Contact Facebook Customer Support
Approach 1: Using Facebook Resources
1. Open the Facebook Help Center website. If you typically aren't currently logged right into Facebook, you'll need click the Log In switch in the top right edge of the page to enter your Facebook e-mail address and password.
2. Review the alternatives toolbar. This is at the top of the display, directly below the search bar-- you'll need to drag your computer mouse arrow over each option to view its subsections. Your alternatives consist of the following:
- Making use of Facebook - This area of the Help Center covers fundamental Facebook performance, including how-tos on friending, messaging, and account development.
- Managing Your Account - Covers items such as your login and also your profile setups.
- Personal privacy as well as Safety and security - Addresses account protection, unfriending individuals, as well as hacked/fake accounts.
- Plans and also Reporting - Covers standard reporting (abuse, spam, and so on) in addition to taking care of a deceases person's Facebook account and reporting hacked or fake accounts.
- You can likewise check out the "Questions You May Have" as well as "Popular Topics" sections on this page, since they cover typical problems as well as complaints.
3. Select a pertinent section. For example, if you're having an issue with an impostor account, you would certainly choose the "Privacy and Safety" area then click Hacked and Fake Accounts.
4. Evaluation additional alternatives. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a series of actions that clarify ways to fix your scenario.
- For instance, Facebook advises managing an impostor account by mosting likely to the account's profile page, clicking ..., and clicking Report, then complying with the on-screen guidelines.
5. Make use of the search bar to quicken your process. To do this, just click on the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as enter a few words associated with your grievance. You need to see several recommendations appear in a drop-down menu below the search bar.
- For example, you might enter "impostor account", then click the "How do I report an account for impersonation?" outcome.
- The search bar here only links to Facebook's pre-written articles-- if you're looking for an answer to a details issue not covered in the Help Center, skip in advance to the Community page.
6. Open Up the Ads Help Center page. If your organisation or page is having concerns with ads, your questions are typically addressed in this section.
- To delve into advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For issues with marketing, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you cannot discover your current problem detailed throughout the Help Center, your best choice is to seek it in the community forums right here.
- You'll see a search bar on top of this page-- you could search for subjects (e.g., disabled accounts) from here.
Approach 2: Submitting an Issue through the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down as well as click Submit a Complaint. This gets on the lower ideal side of the web page next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Complete the Certification Questions kind. Below, you'll should click the "Yes" or "No" checkbox for each and every of the following concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to begin completing the kind once more.
6. Click Proceed. If you want to change the language of the following kinds, you need to initially click the "Select Language" bar in the leading left corner of the screen then click your recommended language.
7. Complete the issue type. This will differ from one person to another based upon one's personal info and the nature of one's complaint, but be sure to be as thorough as feasible when completing this kind. You need to consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Await an e-mail to show up. Facebook operates on West Coast time, so expect your e-mail to get here as necessary within 3 to 5 company days.
Approach 3: Sending an Allure for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been impaired (or isn't really currently disabled), you won't have the ability to send a charm.
2. Click the "submit an appeal" web link. This is toward all-time low of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You can also use a contact number right here.
4. Type in your full name. Make certain the name detailed here directly matches the name on your account.
5. Click Choose Files. You'll likewise have to post a picture of an ID-- be it a chauffeur's permit, a permit, or a passport photo.
- If you do not have a picture of your ID available, take one now as well as send it to on your own via email so you can download it to your desktop.
6. Click on a file location. For instance, you might click Desktop below.
7. Click your ID picture. This will submit it to the Facebook kind.
8. Type details into the "Additional Info" box. This is the space in which you could warrant the awakening of your account. Think about including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for review. Please note that you may not receive an action for several days.
- If you do not receive a feedback within a week, attempt resubmitting your type.
Technique 4: Recovering Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is below the "Password" field in the leading right corner of your display.
3. Type in your name, e-mail address, or contact number. See to it you could access whichever system you choose to opt for.
4. Hit Enter.
5. Click Continue.
6. Check your preferred medium of interaction for a code. For instance, if you detailed your phone number, you need to get a text with a code.
- If you select email, inspect your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue once again. You could also opt to log out of your account on all gadgets if you assume your account has been maliciously appropriated.
10. Key in a brand-new password.
11. Click Continue. Your password has actually effectively been reset throughout all Facebook platforms (e.g., mobile as well as desktop computer alike).